Clarity for high-volume call centers
EOV6 adds a shared, temporary text channel during live calls so agents and callers can confirm names, emails, numbers, and references in writing. It is designed to reduce repeat spelling and keep consent steps clear without replacing existing systems.
Ephemeral by design: sessions clear on end or timeout. Accessibility considerations and admin policy controls are supported.
Who this is for
Designed for contact centres where accuracy, consent, and speed matter
- Government and regulated service desks
- Utilities, telco, and essential services
- BPOs handling multilingual calls
- In-house customer service teams under compliance pressure
Built for clarity and control
Critical details confirmed in writing
Callers can confirm names, emails, and reference numbers without repeated spelling.
Consent before submission
Privacy acknowledgements can be completed before sensitive data is submitted.
Designed to fit existing workflows
EOV6 is intended to work alongside current telephony and CRM systems.
What changes in practice
What changes when teams use EOV6
- Callers confirm critical details in writing instead of repeating them
- Agents stop spelling names, emails, and reference numbers aloud
- Privacy acknowledgements are completed before sensitive data is submitted
- The most error-prone part of the call becomes calmer and faster
Estimate your savings
Illustrative only — model average time saved across calls. Some calls save 0 minutes. Some save 10+.
Where the savings come from
- Fewer repeats for names, emails, reference numbers, and addresses
- Less rework caused by misheard details
- Lower caller frustration during the most error-prone part of the call
- Less agent fatigue — fewer escalations and less burnout
- Cleaner privacy handling during sensitive moments
Built for large teams
- Admin org controls for uploads, translation settings, and acknowledgement text
- Ephemeral by default: session TTL with file purge, optional export then clear
- SAML/OIDC SSO (roadmap), audit trails (roadmap), regional hosting (roadmap)
- Stripe Billing Portal for invoices and payment methods
Example: Government service desk (hypothetical)
A multilingual contact centre introduces a temporary chat channel during live calls. Callers acknowledge the agency's privacy statement, then confirm names, addresses, and reference numbers in writing instead of repeating them verbally. This reduces corrections and misunderstandings without turning chat into a retained message history.
Built for compliance-sensitive environments
EOV6 is designed to minimise data retention, enforce consent sequencing, and fit alongside existing CRM and telephony systems rather than replace them. Full details are available in the Trust centre.