What vocal fatigue is
Vocal fatigue is reduced voice endurance and control after sustained speaking. It can show up as strain, hoarseness, or a loss of vocal clarity during a shift.
Why contact centres are higher risk
Contact centre work relies on continuous inbound and outbound calls with limited recovery time. High call volume, long talk time, and consistent compliance scripting place steady demand on the voice.
WorkSafe Queensland highlights
- WorkSafe Queensland guidance on vocal fatigue warns that sustained voice use can create strain.
- It notes that "prolonged voice use can lead to vocal strain and fatigue" when speaking demands are continuous.
- It highlights the role of workload management, breaks, and early reporting to reduce ongoing risk.
How EOV6 reduces vocal load
In regulated environments, privacy and acknowledgement scripts can be long and repetitive. EOV6 shifts these scripts from spoken delivery to an in-call call sidecar where callers read and acknowledge in text.
This reduces the amount of mandatory speaking while preserving compliance accuracy and proof of acknowledgement.
Practical implementation note
This does not remove compliance. It changes delivery from spoken to in-call written + explicit acknowledgement.
EOV6 was designed to support privacy statements and acknowledgements through the call sidecar so teams can reduce vocal load without changing the call flow.